Legal
Terms &
Conditions.
1. Acceptance of Terms
By accessing or using any services provided by Brixzer Solutions ("Brixzer", "we", "us", or "our"), you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of our services.
Brixzer Solutions is registered in Malaysia (SSM Registration SA0649234-A) and operates exclusively from Kuala Lumpur. These Terms apply to all service agreements, consultations and engagements between Brixzer and its clients, including Australian real estate agencies that engage Brixzer for remote virtual assistant services.
Brixzer does not hold an Australian real estate agent licence and does not act as an agent or representative of any client. All services are delivered remotely from Malaysia.
2. Services
Brixzer provides virtual assistant (VA) placement and management services specialising in real estate property management administration. Our services include but are not limited to:
- Candidate sourcing, vetting and matching
- VA onboarding and employment management
- Ongoing HR, payroll and compliance administration
- Platform and workflow training coordination
- Concierge aftercare and replacement guarantees
Service scope is defined in individual service agreements executed between Brixzer and each client.
3. Client Obligations
Clients agree to: provide accurate information regarding their business requirements; maintain a professional working environment for assigned VAs; provide timely access to systems, tools and credentials required for the VA to perform their role; and comply with applicable employment and data protection laws in their jurisdiction.
4. Fees and Payment
All fees are set out in the applicable service agreement or invoice. Invoices are payable within the timeframe stated therein. Brixzer reserves the right to suspend services for overdue accounts exceeding 14 days past due.
All fees are exclusive of GST (where applicable in Australia) and SST (where applicable in Malaysia), which will be added at the prevailing rate.
5. Confidentiality
Both parties agree to keep confidential all proprietary information, client data, business processes and trade secrets disclosed during the engagement. This obligation survives termination of the service agreement.
6. Intellectual Property
All materials, processes, training frameworks and methodologies developed by Brixzer remain the intellectual property of Brixzer. Work product generated by VAs in the course of client work remains the property of the client, subject to full payment of fees.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Brixzer's liability for any claim arising out of or related to these Terms or the provision of services shall not exceed the total fees paid by the client in the three months preceding the claim.
Brixzer is not liable for indirect, incidental, special or consequential damages, including but not limited to loss of revenue, data or business opportunity.
8. Termination
Either party may terminate a service agreement with 30 days' written notice. Termination does not relieve the client of any outstanding payment obligations. Brixzer may terminate immediately for material breach, non-payment or conduct detrimental to VA wellbeing.
9. Governing Law
These Terms, all service agreements, and any engagement between Brixzer Solutions and the client are governed by the laws of Malaysia. The parties submit to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia, for the resolution of any dispute arising out of or in connection with these Terms.
Brixzer Solutions is a Malaysian entity (SSM Registration SA0649234-A) and is not subject to Australian real estate agent licensing requirements. Where mandatory consumer-protection provisions of the client's jurisdiction apply by operation of law, those provisions apply only to the extent they cannot be excluded; they do not transfer the seat or governing law of the engagement away from Malaysia.
10. Contact
For any queries regarding these Terms, please contact us at info@brixzer.com.