Legal
Privacy
Policy.
1. Overview
Brixzer Solutions ("Brixzer", "we", "us") is committed to protecting the personal information of our clients, candidates and website visitors. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Malaysian Personal Data Protection Act 2010 (PDPA), as amended in 2024.
2. Information We Collect
We may collect the following categories of personal information:
- Contact details — name, email address, phone number, business address
- Business information — agency name, portfolio size, service requirements
- Candidate information — employment history, skills, qualifications, identification documents
- Communications — emails, notes from consultations and enquiry forms
- Usage data — website interaction data collected via cookies and analytics tools
3. How We Use Your Information
Personal information is used to: deliver and manage our VA placement services; communicate with clients and candidates regarding engagements; process invoices and payments; comply with legal and regulatory obligations; and improve our services and website.
We do not sell, rent or trade personal information to third parties for marketing purposes.
4. Disclosure of Information
We may share personal information with: matched client agencies (candidate profiles only, with consent); payroll and HR service providers under confidentiality obligations; legal or regulatory authorities where required by law; and IT service providers operating under data processing agreements.
Cross-border transfers between Australia and Malaysia are conducted in compliance with both the Australian Privacy Act and the Malaysian PDPA.
5. Data Security
Brixzer implements reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or destruction. These measures include access controls, encrypted communications and regular security reviews.
6. Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Client and candidate records are generally retained for seven years following the end of an engagement, in line with Australian tax record-keeping requirements.
7. Your Rights
Under applicable law, you may have the right to: access personal information we hold about you; request correction of inaccurate information; request deletion of your information (subject to legal retention obligations); withdraw consent where processing is consent-based; and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the Malaysian Department of Personal Data Protection.
8. Cookies
Our website uses essential cookies for functionality and analytics cookies to understand how visitors interact with our content. You may disable non-essential cookies via your browser settings. We do not use advertising or tracking cookies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified to active clients by email. Continued use of our services following an update constitutes acceptance of the revised policy.
10. Contact
For privacy enquiries, access requests or complaints, contact us at info@brixzer.com. We will respond within 30 days.